VoIP Business Services incorporates converged networks which offer unified communications protocols and hosted IP phones over the same public network. The term “business continuity” refers to a point in time when communications in any business are fail-safe. The failure of any single component does not affect communications in other departments of the company. The goal is to minimize outages with unified communications protocols and to maximize productivity with unified communications software. Many businesses are offering hosted IP phones along with other added features such as phone calling, call recording, conference calling, and file sharing. This information can be shared between departments at the click of a button, allowing people in different departments to work together in real time.
Business Continuity is an industry term that describes a type of integration that is used in order to provide seamless business communications to callers. With this service, every business in an area will have access to the same internet connection and the same phone system. All calls made within a specific office will use the office’s IP phone and any numbers used outside of the office will connect through the internet. All voice and messaging traffic to go through a single managed infrastructure.
There are many options available for use in implementing VoIP Business Services. Large companies often use Vonage, which is a text-messaging program. Vonage is only useful for large businesses because of the expense and extensive requirements to set up. Another advanced call delivery program is the ATA/DSL with auto dialer. This program uses voice mail to deliver appointment reminders, messages to employees, conference call notes, track employee hours and manage bank accounts.
Small businesses can also benefit from VoIP Business Services.
One of the most popular options available to small businesses is known as hosted IP telephony. Hosted IP telephony allows small businesses to purchase and install their own VoIP phones and use the same phone system as their larger counterparts. They do not have to go through the process of setting up an internal team of phone technicians or worry about maintenance.
Many people are familiar with hosted IP (Internet protocol) telephony. The basic premise of this service is that calls are placed through a web based interface and routed through the Internet. An IP address identifies each computer on the network, so when multiple calls are made, the caller does not have to dial each number individually. Instead, all calls are placed together and the caller can dial any number for which they have previously authorized access.
Some features that many businesses find very useful are call forwarding, call routing, call transferring, interoffice connectivity and automated attendant. The basic premise behind these features is to provide a feature-rich and easy-to-use solution for the consumer while taking full advantage of the latest VoIP technology. In other words, a VoIP provider can offer its customers great features at a lower price, while still maintaining competitive pricing. Many businesses are finding that they are able to save thousands of dollars a year by using a hosted IP service instead of a traditional or specialty telephony provider. This is because many businesses are able to leverage the power of VoIP technology.
A third popular feature for many businesses is VoIP voice mail.
VoIP voice mail allows small businesses to utilize voice mail as a cost-effective substitute for regular home phone calls. A residential VoIP service typically provides features such as automatic voice mail delivery, automatic email reply systems, fax to email and automated call forwarding. For companies with a dedicated VoIP phone system, voice mail can be integrated directly into the messaging system and users do not need to purchase extra hardware.
While many consumers are finding that there are compelling reasons to switch over to an internet-based voice over IP service, some businesses may resist the change due to the cost of implementing VoIP into their business infrastructure. However, by making changes to their current phone service plans, small businesses can reduce their monthly phone bills by up to 40 percent.
- Switching to a VOIP service also allows users to enjoy complimentary on-site or off-site calling options, customizable plans and added extras such as three way calling and video-based conferencing.
- When businesses are able to implement and successfully implement VoIP, it has the potential to dramatically reduce operating expenses and improve cash flow.
- Small business phone services allow consumers to conduct business in a manner that is convenient, easy and flexible.